What to Consider When Choosing a Mortgage Lender? Our Top 3 Tips
What kind of customer service does your lender offer?
While you might not think that the customer services is important – at least not as important as an interest rate – it is certainly up there in terms of how vital it is for your peace of mind! Communication is vital, especially in the preliminary stages of getting your finance. You are going to be going back and forth with your lender and providing documents and information as they work out your finance and your purchase. If you don’t have a single, reliable point of contact, it can make this process arduous, to say the least. Key questions to ask include:- Who is the main point of contact?
- Is that person available outside business hours?
- What is the primary means of contact – will it be via email or over the phone?
- Are there going to be multiple people that you will be speaking to?
Does your lender offer industry-specific loans?
As a doctor or medical professional, you can access industry-specific loans with exceptional rates and favourable conditions such as no lender’s mortgage insurance and discounted interest rates. This is why it’s important that your lender offers industry-specific loans. Without an industry-specific loan, you could end up paying tens of thousands of dollars more than you need to. Vital criteria:- Your lender needs to understand the medical industry and has to have an understanding of what types of medical specific-loans are available to you
- A lender with medical-specific products will be able to offer niche expertise and can provide you with a better quality of service
- Lenders who specialise in medical lending will understand the challenge of being an independent contractor seeking to refinance and can help you get a great product regardless
How much support can they give you?
We think that the kind of support you get from your bank or lender is vital. If you get stuck on something, they should step in and help you get unstuck. If you’re late getting a form in, they will bend over backwards to make sure your application gets fast-tracked so you don’t miss a key deadline in your property purchase. You need to know:- How your lender will support you if you get stuck with the application or approval?
- Who lodges your forms?
- Who will liaise with the banks or lending departments?
- What happens once your loan is approved?
